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What is Property Services Regulatory Authority

The main role of PSRA is to control and regulate Property Services Providers (i.e. Auctioneers/Estate Agents, Letting Agents and management Agents) this includes the licensing of all such services providers, the establishment of a complaints investigation and redress system for consumers, the setting and enforcement of standards in the provision of property services, the administration of client accounts, the establishment and maintenance of a compensation fund and the creation of three Public Registers.

The decision by Government to establish the Authority was on foot of a recommendation by the Auctioneering/Estate Agency Review Group established by the Minister for Justice and Law Reform to carry out a review of all aspects of the auctioneering industry in Ireland. A significant finding of the Review Group was that the existing statutory framework for the industry is outdated, inappropriate and inadequate for the present day market and does not provide any ongoing official supervisory, disciplinary or consumer redress system. To address these shortcomings, the Review Group recommended the establishment of a Regulatory Authority to underpin a new regulatory framework in the sector. The Authority is aiming to achieve uniformity and transparency in licensing, regulation and provision of information to the public.

The Authority has a statutory basis within Ireland, its main functions are to:

  • operate a comprehensive licensing system covering all providers of property services,
  • set and enforce standards for the grant of licences and provision of services;
  • establish a system of investigation and adjudication of complaints;
  • promote increased consumer protection and public awareness;
  • establish a Compensation Fund to compensate parties who lose money as a consequence of the dishonesty of a licensee.

You can contact the PSRA using the following details

Property Services Regulatory Authority
Abbey Buildings
Abbey Road
Co Meath

Telephone: 046-9033800
Fax: 046-9033888
Lo-Call: 1890-252712
Email: info@psr.ie

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